> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-add-partner-guide-reddit-ads-conversions.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

> OSM countdown timer not working? This issue occurs when invalid characters are used during campaign configuration. Learn how to fix it in MoEngage.

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage-add-partner-guide-reddit-ads-conversions/lBw3LUTthRkPdUCf/images/moengage_3710f7.png?fit=max&auto=format&n=lBw3LUTthRkPdUCf&q=85&s=ecc24d2fecb2e8b33d80c190d7fc21e7" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage-add-partner-guide-reddit-ads-conversions/D1GLet8ARaVxPIrr/images/moengage_599858.png?fit=max&auto=format&n=D1GLet8ARaVxPIrr&q=85&s=01cd51ea6d8a406efb2aa95533b54312" width="1600" height="1600" data-path="images/moengage_599858.png" />