> ## Documentation Index
> Fetch the complete documentation index at: https://moengage-add-partner-guide-reddit-ads-conversions.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-add-partner-guide-reddit-ads-conversions/15czwRrLgUCczfJ5/images/moengage_29f0ac.png?fit=max&auto=format&n=15czwRrLgUCczfJ5&q=85&s=bca0ae6ad6f7c030d99389d2a554dae2" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-add-partner-guide-reddit-ads-conversions/FaXDFiTcmKN0SjCo/images/moengage_ea5a85.png?fit=max&auto=format&n=FaXDFiTcmKN0SjCo&q=85&s=8ca460abbe54629747b115a99ed89ad2" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-add-partner-guide-reddit-ads-conversions/EtUh5XRDyRD_33AP/images/moengage_4530b9.png?fit=max&auto=format&n=EtUh5XRDyRD_33AP&q=85&s=d4b88053214c4431bb8b5f4b64b5dd6d" width="1440" height="160" data-path="images/moengage_4530b9.png" />